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August 14th, 2003
12:56 pm - Welcome to my world.
CONVERSATION LOG
OPER: SPRINT RELAY 1363F DIALING 617-476-8381 RINGING 1 ... 2 ... 3 ... (F) GOOD AFTERNOON
USER: hello andrea, this is
OPER: (EXPLAINING RELAY)
USER: Jonathan Hartford, I spoke to you earlier. GA
OPER: HI GA
USER: You were calling about the logica job, correct? GA
OPER: YES LET ME ASK U ARE U USING THE SERVICE BECAUSE U R DEAF Q
USER: Yes, I am
OPER: GA
USER: deaf. I recently had a Cochlear Implant surgery done, and I'm not 100% on the phone, but in person I do well. Sometimes when I get a good connection I have no problem, but earlier I wasn't getting you 100%. I expect that to improve over the next few months. GA
OPER: THIS PARTICULAR POSITION ENTAILS HEAVY CUSTOMER CONTACT THROUGHOUT THE WORLD AND ITS CRUCIAL TO HAVE EXCELLENT COMMUNICATIONS SKILLS AND WITH THE TECHNICAL ASPECT OF THE POSITION I DONT KNOW THAT THIS WOULD BE THE RIGHT ROLE FOR U
USER: I
OPER: GA
USER: Well, I have no problem communicating with people through email, and if there is any kind of problem with the phone, I can always use a relay. In fact, there are relay services that do language translation as well. It makes it even clearer to communicate with people who speak foreign languages. GA
OPER: I UNDERSTAND THAT BUT THIS IS A SUPPORT ROLE WHERE CUSTOMERS CALL IN WITH CRITICAL CRISIS GA
USER: OK, I think I see where you're going with this.
OPER: AND REQUIRE IMMEDIATE RESPONSE AND I DONT KNOW THAT THIS IS THE BEST VENUE TO SUPPORT THEIR NEEDS GA IF THIS IS A
USER: Good luc
OPER: WAS A
USER: k with your search.
OPER: PURE DELELOPMENT ROLE
USER: GA
OPER: OK TELL HIM THANK U FOR YOUR INTEREST AND GOOD LUCK TO U GA
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that person types like a 13 year old who is just using AOL for the first time ever.
Before you left, you should have been like,
"EXCUSE ME. A/S/L?" oh DUDE I've never had that sort of bad experience with the Spring Relay... and I just used it yesterday to call the school counseling office to set up an appointment to meet with my counselor about my schedule... man! that's horrible typing that oprtator had.
GA is supposed to go RIGHT AFTER what was said, not while you're trying to say something... psssssh
they better find someone else to replace that operator I think eeschh... shut down... that's frustrating.
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