CONVERSATION LOG
OPER: SPRINT RELAY 1363F DIALING 617-476-8381 RINGING 1 ... 2 ... 3 ... (F) GOOD AFTERNOON
USER: hello andrea, this is
OPER: (EXPLAINING RELAY)
USER: Jonathan Hartford, I spoke to you earlier. GA
OPER: HI GA
USER: You were calling about the logica job, correct? GA
OPER: YES LET ME ASK U ARE U USING THE SERVICE BECAUSE U R DEAF Q
USER: Yes, I am
OPER: GA
USER: deaf. I recently had a Cochlear Implant surgery done, and I'm not 100% on the phone, but in person I do well. Sometimes when I get a good connection I have no problem, but earlier I wasn't getting you 100%. I expect that to improve over the next few months. GA
OPER: THIS PARTICULAR POSITION ENTAILS HEAVY CUSTOMER CONTACT THROUGHOUT THE WORLD AND ITS CRUCIAL TO HAVE EXCELLENT COMMUNICATIONS SKILLS AND WITH THE TECHNICAL ASPECT OF THE POSITION I DONT KNOW THAT THIS WOULD BE THE RIGHT ROLE FOR U
USER: I
OPER: GA
USER: Well, I have no problem communicating with people through email, and if there is any kind of problem with the phone, I can always use a relay. In fact, there are relay services that do language translation as well. It makes it even clearer to communicate with people who speak foreign languages. GA
OPER: I UNDERSTAND THAT BUT THIS IS A SUPPORT ROLE WHERE CUSTOMERS CALL IN WITH CRITICAL CRISIS GA
USER: OK, I think I see where you're going with this.
OPER: AND REQUIRE IMMEDIATE RESPONSE AND I DONT KNOW THAT THIS IS THE BEST VENUE TO SUPPORT THEIR NEEDS GA IF THIS IS A
USER: Good luc
OPER: WAS A
USER: k with your search.
OPER: PURE DELELOPMENT ROLE
USER: GA
OPER: OK TELL HIM THANK U FOR YOUR INTEREST AND GOOD LUCK TO U GA
